Retail Manager

Job brief

We are looking for an experienced Retail Manager to oversee the daily operations of our store in Orlando West. You will be the one to ensure smooth running of operations to maximise sales and minimise costs.

The ideal candidate will have experience as a store manager and knowledge of diverse business subjects such as sales, marketing etc. An effective retail manager will also be able to motivate personnel to perform according to their maximum capacity.

The goal is to manage our store in ways that boost revenues and develop the business.

Responsibilities

• Organise all store operations and allocate responsibilities to personnel
• Supervise and guide staff towards maximum performance
• Prepare and control the store’s budget aiming for minimum expenditure and efficiency
• Monitor stock levels and purchases and ensure they stay within budget
• Deal with complaints from customers to maintain the store’s reputation
• Inspect the areas in the store and on site warehouse and resolve any issues that might arise
• Plan and oversee in-store promotional events or displays
• Keep abreast of market trends to determine the need for improvements in the store
• Analyze sales and revenue reports and make forecasts
• Ensure the store fulfills all legal health and safety guidelines
• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Report on buying trends, customer needs, profits etc
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behaviour and high performance
• Additional store manager duties as needed

Requirements and skills

• Proven experience as retail manager or in other managerial position
• Knowledge of retail management best practices
• Outstanding communication and interpersonal abilities
• Computer Literacy including iOS, iPadOS and MacOS
• Excellent organising and leadership skills
• Commercial awareness
• Analytical mind and familiarity with data analysis principles
• Excellent knowledge of retail management software including Shopify POS and Shopify online
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Driver’s Licence with at least 2 years driving experience

How to apply

If you think you have what it takes to join our team, please send your CV and Cover Letter to admin@ntozinhlelifestyle.co.za

Successful candidates will be contacted within two weeks of applying.